• Institute for Workforce Education & Development

          Providing Quality Training and Development Programmes... possessing the will to overcome limitations

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        • Manpower & Maintenance Business Services

          Our Mission

          To provide high quality outsourced services and solutions that drive efficiency and productivity for our business partners.

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        • Manpower and Maintenance Services Foundation (MMSF)

          Our Inspiration

          Improving Lives Through Education. The power of education to positively transform life paths and lay the foundation for personal and national success is widely known. The foundation provides support to children and youth to access and fully maximize educational opportunities through grants, scholarships and internships. The Foundation also aids the transition process into the world of work through its mentorship programme. Here MMS employees volunteer as mentors to encourage and provide guidance to those who need it.

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1(876) 920-4721-5

IWED Institute Services

IWED  – “Providing Quality Training and Development Programmes…possessing the will to overcome limitations”

A Manpower & Maintenance Services Limited Company

  • Accredited Training Organization (ATO) by NCTVET-Heart Trust/NTA
  • Independent School registered by the Ministry of Education, Youth and Information

Our Vision

To provide quality training and development programmes that will enhance the skills and self image of the work force and increase the productivity of organizations.

Our Mission

To offer opportunities for technical, vocational, education and training (TVET) and personal development in a variety of sectors; enabling individuals to acquire useful skills in order to facilitate meaningful participation in the economic life of the community and the country.

Intro

The Institute for Workforce Education & Development (IWED) is a company of Manpower and Maintenance Services Limited (MMS). It was established to extend MMS’ strength in workforce development in the finest training for advancement in the field of technical and vocational education (Tech-Voc) for its learners/clients. IWED continuously researches, accesses information and knowledge to ensure that its clients acquire training based on current practices, techniques and developments.

IWED Trains:

  1. Employees from institutions on contract with MMS
  2. Persons seeking placement through the MMS Placement Agency
  3. Individuals already in/entering the hospitality, construction and other industries
  4. Persons seeking employment in the regional/international job market
  5. Individuals who are interested in their own personal growth and development

IWED’s tech-voc training programmes are planned, designed and delivered through business/education partnerships to:

  • Provide-work related skills training for the employed, those seeking employment and those who need a base to advance to higher education
  • Provide a link between education/training and the world of work
  • Develop a command of practical skills
  • Develop the trainee’s ability to function as part of a team
  • Provide a background for developing positive work attitudes

IWED offers courses that are geared to a wide cross-section of individuals, including:

  • Pre-university students
  • Customer Service Agents (cashiers, office clerks, waiters/waitresses, receptionists, bearers, security guards, etc.)
  • Food handlers in supermarkets, restaurants and offices
  • Aspiring housekeepers/ room attendants
  • Service station pump operators, messengers/couriers, drivers, handymen
  • Frontline supervisors in hotels and restaurants
  • Employees entering the workforce for the first time
  • New and practising receptionists and clerical assistants
  • Entry level, Team Leaders/ Middle Managers for the BPO Sector
  • Landscapers, gardeners, grounds maintenance
  • Household helpers
  • Self employed Individuals
  • Others- workplace specific course will be designed on contract

Entrance Requirements

IWED also offers certificate courses to improve the productivity of the workforce in various industries. Applicants may be required to sit the Institute’s entrance test to be eligible for enrolment in certificate courses. This test includes Basic English Grammar, Reasoning and Basic Mathematics. Certificate courses may be customized to the client’s specifications.

Certifying Bodies/ Customized Courses

IWED offers programmes that are certifiable through the NCTVET (NVQ-J), City and Guilds or other certifying organizations. Assessment is arranged with the appropriate accrediting organization and/or individuals. The cost of these courses does not include the cost for examination/accreditation.

Other workplace specific courses will be designed on contract.

NCTVET/NVQJ – Certifiable programmes (2-5 weeks)/ Saturday only include:

Customer Service

Housekeeping (Room Attendant)

General Office Administration

Data Operations

Fundamentals of Customer Engagement for BPO Workers

High Impact One-Day Courses/Seminars and Workshops

IWED offers a series of high impact one-day courses designed to get to the heart of pertinent workplace issues. Highly qualified and experienced facilitators conduct these courses in a comfortable, risk free environment from 8:00 a.m. to 5:00 p.m. on Fridays or Saturdays.

One day training is also done at clients’ venues in keeping with their schedule.

One-Day Courses Include:

  • Basic Principles of Corporate Events Planning
  • Introduction to Media and Public Relations
  • Telephone Skills & Customer Care
  • Client Relationship Management
  • Making Effective Presentations
  • Financial Management & Budgeting
  • Conducting Effective Meetings
  • Introduction to Policy Writing
  • Introduction to Cleaning Techniques
  • Introduction to Report Writing
  • Personal Development for Women
  • Personal Development for Men

Course Offerings

  • Pest Control Management
  • Landscape and Grounds Maintenance

IWED-Certificate courses (6-8 weeks) include:

  • Cleaning Techniques for Janitorial Services
  • Workplace Education
  • Medical Office Administration
  • Introduction to Supervisory Management
  • Workplace Professionalism
  • Reception Operations
  • Office Attendants’ Training
  • Food Handling Practices and Procedures
  • Occupational Health and Safety for Industry
  • Inventory and Purchasing Management
  • Home Management
  • Introduction to Cashiering
  • Stress Management

Reception Operations

Designed for Receptionists and Clerical Assistants.

Topics include:

  • Managing the reception area
  • Organizing time
  • Telephone techniques
  • Handling visitors
  • Taking and conveying messages
  • Projecting a professional image
  • Personal effectiveness and how to improve it
  • Providing exceptional customer service
  • Handling difficult customers
  • Applied office English

IWED-Certificate courses (6-8 weeks):

  • BPO TRAINING
  • FOOD HANDLING PRACTICES
  • HOME MANAGEMENT
  • INTRODUCTION TO SUPERVISORY MANAGEMENT
  • INVENTORY & PURCHASING MANAGEMENT
  • JANITORIAL SERVICES
  • MARKETING/SALES
  • OCCUPATIONAL HEALTH & SAFETY
  • OFFICE ATTENDANTS
  • TOURISM/HOSPITALITY
  • OCCUPATIONAL HEALTH & SAFETY
  • WORKPLACE EDUCATION
  • WORKPLACE PROFESSIONALISM

I.W.E.D Frequently Asked Questions

IWED FAQs

Get in touch

1(876) 920-4721-5

Fax: +1 876 926.6143

1 Eureka Road,

Kingston 5

Jamaica W.I.

Manpower & Maintenance
Services Limited


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